Let's talk about customer support automations!
You could be tempted to launch a quick in-house project to automate your main customer service flows.
However you’ll quickly discover that it is a nightmare to maintain.
We have learnt it the hard way and we will share with you our key learnings!
In this article, we will detail the key requirements that could allow engineers to save time and allow the customer service teams to free themselves from the need to have engineers to launch and maintain automations.